ORDERING & PAYMENT

What are my payment options?

Online purchases are made easy and secure with a selection of payment options, including credit/Debit card (Visa, MasterCard and Amex)& EFT via Bank transfer.

Is buying online safe?

Any personal information you disclose to us is handled with the strictest confidence in accordance with our privacy policy.

What is the "CVC"?

On MasterCard, Visa or GO MasterCard, the CVC is the last 3 digits on the back of the card.
On American Express, the CVC is the 4 digits that are above and to the right of your credit card number on the front of your card.

What are your bank details?

For Australia:

Account Name: Ozi Telecom Pty Ltd
Bank: National Australia Bank (NAB)
BSB:082356
Account Number:403004778

For New Zealand:

Account Name: Ozi Telecom Pty Ltd
Account Number: OZITCNZD01

For USA:

Account Name: Ozi Telecom Pty Ltd
Account Number: OZITCUSD01

For Europe:

Account Name: Ozi Telecom Pty Ltd
Account Number: OZITCEUR01

For UK:

Account Name: Ozi Telecom Pty Ltd
Account Number:OZITCGBP01

When choosing the Direct Debit (Bank Transfer) payment method, please ensure that your order/invoice number is included in the payment description (the bank will provide a space for you to enter this). If you are unable to do this, or have forgotten, please contact us via our job/ticket system with payment details so we can apply the payment to your order.

How can I track my order?

Simply login to MY ACCOUNT and go to "Order" to view your latest order status.

Does Ozi Telecom accept email or Phone orders?

Yes, we do accept email and Phone orders.Our phone no is 0291379304& our email address is [email protected] / Corporate customer - please email your company purchase order.

How long will it take to process my order?

It takes one to two business days for us to process an order (prior to shipping it). More than 95% of orders are usually shipped out within 24 hours.

When do you charge my credit card?

Your credit card will be charged when you submit your order online (not when the goods are ready to ship).

Is GST included in your prices?

Yes. All prices listed on our website include GST.

SHIPPING

Can you ship internationally?

Sorry, Ozi Telecom does not ship internationally at this moment. We only ship to Australia-wide.

What shipping options do Ozi Telecom provide?

Australia Post eParcel
eParcel generally takes 2-10* business days to be delivered depending on final destination. We recommend you use this service for PO Box or if you believe your delivery address will be unattended as you will be able to collect this from your local PO.All PO Box deliveries have a weight limit of 22kg per parcel/box. Some Post Offices may also have box size limitations.Register a MyPost account for notification and other delivery options.
*Allow extra days for remote/regional areas.

How do I check shipping cost before checking out?

You can check the total shipping cost from your Shopping Cart. The Shipping Calculator is located just above your carts subtotal. Simply enter your postcode and the drop-box will show the available shipping options to your area long with the related costs. Shipping charges are based on the item(s) in the cart, the distance any delivery will have to travel and the shipping option selected.

How do I track my order when its shipped?

Ozi Telecom will automatically send your tracking numbers via email once your order has shipped out of our warehouse. To track your order, enter the provided consignment number in the relevant location at the related courier company website:

Australia Post http://auspost.com/track/

Note: Australia Post's tracking only shows your parcel when it has reached the depot/post office closest to you, so do not be worried if the tracking information does not reflect any movement for a few days after dispatch.

I won't be at home for delivery. How can I get my order?

If you believe the delivery address will be unattended when courier is scheduled to deliver then please select Australia Post as the method for delivery.This will ensure that your order is delivered to the Local Post Office for collection at your convenience. Please note that if your order is not collected in 10days from the Post Office then it will be returned back to Ozi Telecom. Photo ID and signature is required at collection. Some weight and size restrictions apply so not all orders may be eligible to be shipped with Australia Post.

PRODUCTS

Software License Terminology

TLP - Transactional Licensing Program
Microsoft MVL - Microsoft Volume Licensing
Microsoft OLP - Microsoft Open Licence Program
Microsoft CRM - Microsoft Customer Relationship Management
Microsoft CSF - Microsoft Connected Services Framework
Microsoft ESP - Microsoft Enterprise Simulation Platform
Microsoft ILM - Microsoft Identity Lifecycle Manager
Microsoft MCAAP - Microsoft Centralized Application Access Promotion
Microsoft MTPS - Microsoft TechNet Publishing System
Microsoft MSDN - Microsoft Developer Network
Microsoft MLK - Microsoft Medialess License Kit
Microsoft OEM - Microsoft Original Equipment Manufacturer
Microsoft OPK - Microsoft OEM Pre-Installation Kit.

What does OEM mean?

"OEM" stands for Original Equipment Manufacturer.
This means that the items that have the letters OEM in their description generally cannot be sold on their own and have to be bundled related products. OEM items are not supplied with manuals, cables, documentation, retail boxes, support and quite often no software or drivers. Microsoft Windows OEM Software Policy - We are entitled to sell you a copy of Microsoft’s Windows OEM software if you are a System Builder, purchasing it with a new PC or purchasing components to build a new computer (a complete system). Please note that Microsoft is very stringent regarding the registration process of such systems and Ozi telecom will not be liable for problems that are incurred during this procedure if you did not purchase the Windows OEM software to meet the above criteria.

Product Availability

The availability listing of products on our website is a combination of stock availability between at Ozi Telecom and our suppliers. When availability is listed as:
In Stock at Ozi Telecom - Yes. Time for Dispatch: 24 Hrs = Ozi Telecom has stock in it’s warehouse.
In Stock at Supplier - Yes. Time for Dispatch: x-y Days = Item is temporarily not with OziTelecom, but is available from supplier(s) in Australia. Usually processing (supplier order & delivery to us and then item allocation to your order) will be completed within this specified time frame.
Preorder =

• Item is not currently available in Australia, such as upcoming new products.
• Item is only supplied based on special orders, such as some niche or high end products;
• Item is currently out of the stock from both Ozi Telecom and its suppliers, and will be arriving soon.

ETA for Preorder items would be a minimum of 2-4 weeks, however if stocks arrive earlier than expected then customer orders will be fulfilled accordingly

Notify Me = Either no stock or no ETA at suppliers or Ozi Telecom. Please subscribe to our Notification alerts. You will be sent a notification email once suppliers receive stock and we are able to supply the item.

* Availability is to be used as a guide only, availability can change without notice due to demand and in-store purchases, please contact us via online chat or our job/ticket system if you wish to confirm stock.

WARRANTY & RETURNS

What is the standard return policy for OZI TELECOM products?

Products sold by OZI TELECOM are supported by our Standard Return Policy unless otherwise indicated. Merchandise under our Standard Return Policy may be returned within 7 days of the original invoice date for a refund (subject to 20% restocking fee) or within one year of the original invoice date for a replacement. All returns require an RMA (Return Merchandise Authorization) number. Because many companies offer additional factory coverage, you should contact the manufacturer directly for information regarding eligibility and specific Terms and Conditions. If a product is faulty, does not match the description or is unfit for its intended purpose a refund may be available upon request. HoweverOZI TELECOM reserves the right to confirm the unsuitability of the product before a refund is issued.

What is Ozi Telecom's Software Return Policy?

Software is non-refundable once opened, unless faulty, does not match the description or is unfit for its intended purpose (please confirm that your hardware meets the softwares minimum requirements before ordering). Please check the specifications and compatibility of the goods being ordered to ensure they are what you require as we do not supply goods on a trial basis.

I've bought a product but I have changed my mind, can I return it?

No, We will NOT accept return goods if you have simply changed your mind for any particular product.

What happens when an item is out-of-stock?

Our Sales Team will contact you to discuss the ETA (Estimate Time Of Arrival) or alternative products. Customer can also choose to cancel the order without any fees.

The price of an item I purchased has dropped prior to shipment. Is it possible to get a refund of the difference?

OZI TELECOM does not offer any price guarantee, because industry prices change too often and too fast. If your order has not shipped, you can cancel the order online and re-order to take advantage of the new prices. All prices are as posted at the time of purchase.

Approximately how long will it be before a refund/credit actually appears on my credit/debit card?

It takes us approximately two business days to process a credit back to your credit card and 2-3 business days for it to appear on your statement.

am certain that my return was delivered to Ozi Telecom, but it hasn't been marked as "received" on the RMA Status page. Why?

It takes one to two business days for an RMA to process as "received" once we receive it. We will update your status as soon as your RMA has been processed.

CONTACT & SUPPORT

How can I contact Ozi Telecom?

During our operation hours, Ozi Telecom Live Chat should be the most efficient option with the least waiting time. Our service line (02 91379304 is your option as well, but you may experience some delays from time to time due to the heavy demands usually. Outside of our operation hours, usually email ([email protected]) is the best one for general inquires. Our contact details can be also found from Contact Us at button of each page.
Note that any modification/cancellation requests need to be lodged via our job/ticket system after you logged in- this is the only method that ensures the changes requested will be addressed. We require all changes down in writing, so we are unable to do these via phone.

MY ACCOUNTT

How do I change my Email address?

Please contact our Customer Service teams to change your email address associated with your account. To ensure only the primary account holder is requesting this change, some info may be requested to verify the request.

How do I update / change my account details?

You can update your account details directly through our website. Just click on the "My Account" button located at top right of the website and follow the prompts. Please note that any changes made through here will only be reflected on future orders - any order placed prior to the change will have to be manually updated by Ozi Telecom staff. Please contact us via our job/ticket system if you wish to update any details on an existing order.

I've forgotten my password!

Please click "Login/Register" at the top of ozitelecom.com Click "Forgot Password" above the "Login" button. Follow the prompts, and enter your email address (the one you registered with) and your postcode to receive your password via email.